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FNQ – National Quality Foundation – is a non-governmental organization This is done by mobilizing organizations around the Modelo de Excelência da. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4.

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A comparative assessment of some major quality awards. Further evidence on the validity of the theoretical models underlying the Baldrige criteria.

FNQ – Management Excellence Model ®

Decision Sciences, 31 2critwrios International Journal for Quality in Health Carev. The TQM Magazine, 14 3 Em busca do valor: A comparison of quality and business excellence programs in the world.

No Brasil, existem poucos estudos sobre o tema. The eleven Fundamentals of Excellence are principles and values that should be understood as part of a organizations culture, as they should be practiced by business leaders and all-level professionals, as they are understood to be the basis of sustainable result-and-competitiveness-oriented management. Leadership and Constancy of Purposes 5. Pignanelli considera em seu trabalho empresas vencedoras e finalistas do PNQ.

Using enablers of the EFQM model to manage institutions of higher education.

Para este trabalho, foi utilizado o modelo desenvolvido por Pignanelliapresentado na Figura 2. Relevance of Baldrige constructs in an international context: Empirical validity of Baldrige criteria: Ctiterios between innovativeness, quality, growth, profitability, and market value. The MEG model is based on a set of key concepts and structured in criteria and requirements, which jointly express our understanding of Management Excellence.


These Fundamentals also intend to be the pillars upon which the management of World Class organizations should be excelecnia.

A comparative study of 16 national quality awards. Does implementing an effective TQM program actually improve operating performance?

Manual FNQ CriteriosExcelencia

Psychological Reviewv. O modelo proposto foi aplicado em uma empresa industrial do segmento malharia.

Journal of Organizational Excellence, 21 1 Information and Knowledge 6. The main finding indicates that the winner companies increased the value creation to the shareholders after being awarded the National Brazilian Quality Award.

MODELO DE EXCELÊNCIA by Denise Santos on Prezi

Services on Demand Journal. No entanto, nesta pesquisa foram consideradas somente as empresas vencedoras do PNQ. International Journal Production Economicsv. Comparing the Brazilian national quality award with some of the major prizes. Vision of the Future 7. In this context, learning has also become a function of organizations, which will need to develop quality relationships with all their stakeholders and with the Society as a whole.

Segundo Martelanc et al. Therefore the criteria were designed as parameters which should be used to put the Fundamentals of excellence into practice, as structured Items and Requirements which allows the key-concepts of Management Excellence to be easily understood.

An application case of the Brazilian National Quality Award. Gaceta Sanitariav. Technique for measurement of attitudes. Por outro lado, os resultados negativos apontam que a empresa vencedora possui um EVA menor do que os seus pares. The Guide for the Deming Aplication Prize. How the Baldrige Award really works. Quality Assurance in Educationv.


In this context, FNQ work is basically carried out through a dynamic and open network by mobilizing committed organizations to study, debate, share and irradiate the extended knowledge base owned by re organizations.

Harvard Business Review, 69 6 Journal of Operations Management, 24 6 How to cite this article.

This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure and to compare this performance with that of competitors from the same economic sector.

Knowledge of the Customer and the Market FNQ strongly believes that pursuing its mission is an important contribution for the promotion of competitiveness among Brazilian organizations.

The criteria allow to quantitatively or qualitatively measuring excellencia management maturity: A study of national culture. Academy of Management Journal, 44 1 Journal of Industrial Teacher Educationv. Empirical test and validation. Note that before the awards were issued, the studied companies were not creating more value to shareholders than the companies from the same economic sector.